18. Product Information, Shipping and Returns
How often do I have to wash my Better Bedder®?
You don’t sleep on the Better Bedder® so there is no need to frequently wash it. You can wash it as often as you would wash your comforter. Machine wash cold, gentle cycle. Dry low heat. Light iron when needed.
With proper care, the Better Bedder® will last the lifetime of your mattress. In fact, your sheets will last longer when you tuck them into the Better Bedder® because you will no longer be stretching them under the mattress.
The Better Bedder® will also save you money because you can buy flat sheets that are one size smaller. Also, you’ll never have to buy an entire set of sheets. When your fitted sheet wears out, just replace it with one flat sheet.
What if the Better Bedder® is not tight enough on my mattress?
We recommend that you measure your mattress to be certain you are less than two inches different from our measurements. There are “small” king mattresses and “small” queen mattresses that you may not know you have.
If you have an odd size mattress, choose "Custom" as your size. We'll need the exact dimensions of your mattress and pictures if possible. Take a measurement of the perimeter of the mattress. Let us know if you have any unusual aspects to the mattress such as curved corners, otherwise we will assume it is a rectangle.
Custom orders are non-returnable since we would be unable to re-sell it. We have produced custom products for customers with antique beds and odd size mattresses. The Better Bedder® is a good solution because then you use any flat sheets that cover the top of the mattress-no need for fitted sheets!
How soon will I receive my Better Bedder®?
Due to overwhelming Shark Tank demand, there may be a delay in shipping. But your order is on its way!
For Standard Shipping, we process orders in 72 hours, then shipping is 7 to 10 days.
For Expedited Shipping, we process orders in 48 hours, then shipping is 2 to 3 days.
Custom, RV, and Adjustable orders may take up to 3 weeks to ship and expedited shipping is not available for these orders. Processing and shipping excludes weekends.
Sales tax is collected in select states as required by law.
What is the Return Policy?
We want everyone to love the Better Bedder® as much as we do! The return policy is below. To make a return, we ask that you let us know why you were unhappy with the Better Bedder so that we can continue to make improvements. Also, please check out our Reviews at the Better Business Bureau or on our Facebook page as this may help you decide if the Better Bedder® is what you need!
We have a 30-day money back guarantee. The Better Bedder will accept your return or exchange of unused, unwashed and defective merchandise by mail. Please note that if the returned Better Bedder® is damaged or soiled, you may not receive a refund.
We will credit you for returns, accompanied by an original receipt, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. Shipping costs are not refundable. Unused and unwashed returns made more than 30-days after the purchase will be accepted for a merchandise credit or as a merchandise exchange.
Clearance and custom-made merchandise may not be returned or exchanged.