15. Product Information, Shipping and Returns
Washing my Better Bedder®
You don’t sleep on the Better Bedder® so there is no need to frequently wash it. You can wash it as often as you would wash your comforter. Machine wash cold, gentle cycle. Dry low heat. Light iron as needed.
With proper care, the Better Bedder® will last the lifetime of your mattress. Your sheets will last longer when you tuck them into the Better Bedder® because you will no longer be stretching them under the mattress.
The Better Bedder® will also save you money because you can buy flat sheets that are one size smaller. Also, you’ll never have to buy an entire set of sheets. When your fitted sheet wears out, just replace it with one flat sheet.
Better Bedder® not tight enough on my mattress?
We recommend that you measure your mattress to be certain you are less than two inches different from our measurements. There are “small” king mattresses and “small” queen mattresses that you may not know you have.
If you have an odd size mattress, choose "Custom" as your size. We'll need the exact dimensions of your mattress and pictures if possible. Take a measurement of the perimeter of the mattress. Let us know if you have any unusual aspects to the mattress such as curved corners, otherwise we will assume it is a rectangle.
We have produced custom products for customers with antique beds and odd size mattresses. The Better Bedder® is a good solution because then you use any flat sheets that cover the top of the mattress-no need for fitted sheets! Custom orders are non-returnable.
When will I receive my Better Bedder®?
Due to overwhelming Shark Tank demand, there may be a delay in shipping. But your order is on its way!
Standard Shipping, we process orders in 72 hours, then shipping is 7 to 10 days. Expedited Shipping, we process orders in 48 hours, then shipping is 2 to 3 days.
Custom and Adjustable Bed orders take up to 3 weeks to ship. Expedited shipping is not available for these orders. Processing and shipping excludes weekends.
Sales tax is collected in select states as required by law.
Return Policy
We want everyone to love the Better Bedder® as much as we do! The return policy is below. To make a return, we ask that you let us know why you were unhappy with the Better Bedder so that we can continue to make improvements. Also, please check out our Reviews on our website or on our Facebook page as this may help you decide if the Better Bedder® is what you need!
We have a 30-day money back guarantee. The Better Bedder will accept your return or exchange of new, unwashed merchandise by mail. Please note that if the returned Better Bedder® is damaged or soiled, you may not receive a refund.
We will credit you for returns (minus shipping), accompanied by an original receipt, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. Shipping costs are not refundable. New and unwashed returns made more than 30-days after the purchase will be accepted for a merchandise credit or as a merchandise exchange. Please note there will be a $5 restocking fee if a Better Bedder is returned and it is soiled, damaged, washed or otherwise not new.
Adjustable Bed and custom-made merchandise may not be returned or exchanged. It is crucial to measure before you order as returns are not accepted on Adjustable and custom-made Better Bedders.